Legal · Zaar

Refund Policy

Last updated: June 19, 2026

1. Overview

This Refund Policy applies to paid subscriptions for Zaar, an AI-powered social marketing product operated by TogoFlow ("we," "our," or "us"). By subscribing, you agree to this policy. This policy is incorporated by reference into the TogoFlow Terms of Service.

2. General Non-Refundable Policy

All subscription fees paid for Zaar are non-refundable, including:

  • Partial-month or partial-year charges after cancellation
  • Unused post credits, ad generations, or scheduled content within a billing period
  • Fees for periods during which you did not actively use Zaar
  • Charges arising from plan upgrades mid-cycle

Cancelling your subscription stops future renewals but does not entitle you to a refund for the current or any past billing period.

3. Auto-Renewal and Cancellation

Zaar subscriptions renew automatically at the end of each billing period. To avoid being charged for the next period, you must cancel before your renewal date. You can cancel at any time from your account settings.

Upon cancellation, you retain access to Zaar's paid features until the end of the current billing period. After that, your account reverts to the free tier or is deactivated.

4. Exceptions — When Refunds May Be Issued

We may issue a refund at our sole discretion in the following limited circumstances:

  • Billing errors: You were charged an incorrect amount or charged after cancellation. Report within 14 days of the charge.
  • Duplicate charges: The same invoice was charged more than once due to a technical error.
  • Extended service outage: A verified outage caused Zaar to be substantially unavailable for more than 72 consecutive hours during a paid billing period.
  • Statutory rights: Where applicable law grants you a mandatory right of withdrawal or refund, we will honour those rights.

To request a refund, contact us at [email protected] with your account email, the transaction date, and a description of the issue. We will respond within 5 business days.

5. Payment Processors

Payments are processed by Stripe and Flutterwave depending on your region. Refunds, when approved, are returned to the original payment method within 5–10 business days. We do not store raw card numbers — all payment data is handled by our processors in accordance with PCI-DSS standards.

6. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to suspend or terminate your account pending resolution. We encourage you to reach out to our support team first — most issues can be resolved quickly.

7. Contact Us

For refund requests or billing questions, contact us at [email protected] or visit our contact page.