Support
Billing FAQ
Answers to the most common billing and subscription questions. Can't find what you need? Contact us.
When am I charged?
You are charged immediately when you subscribe to a paid plan, and then automatically on the same date each month (or year for annual plans) thereafter. For example, if you subscribe on the 15th, your card will be charged on the 15th of every subsequent billing period.
Does my subscription renew automatically?
Yes. All paid plans renew automatically at the end of each billing period. For annual plans, we will send a reminder email at least 7 days before your renewal date. To stop renewal, cancel before your renewal date in your account settings.
How do I cancel my subscription?
You can cancel at any time from Account Settings → Billing → Cancel Plan. After cancellation, you keep access to paid features until the end of the current billing period. You will not be charged again. See our Refund Policy for details on what happens next.
Will I get a refund if I cancel early?
We do not issue prorated refunds for unused time within a billing period. However, if you were charged in error or experienced a billing issue, please contact [email protected] within 14 days and we will investigate.
Do you store my credit card number?
No. TogoFlow never stores raw card numbers on our servers. All payment information is handled directly by our payment processors — Stripe (US/international) and Flutterwave (Africa and select markets) — using industry-standard PCI-DSS security. We only retain non-sensitive billing metadata such as the last four digits of your card and its expiry date, which are needed for billing support.
Which payment methods are accepted?
We accept major credit and debit cards (Visa, Mastercard, American Express) via Stripe, and local payment methods (mobile money, bank transfers) via Flutterwave for supported African markets. Available methods are shown at checkout.
What currencies are supported?
Stripe processes payments in USD and other major currencies. Flutterwave supports local African currencies including NGN, KES, GHS, ZAR, and more. The currency presented at checkout will reflect your region.
Can I switch between monthly and annual billing?
Yes. You can switch from monthly to annual billing in your account settings. Switching to annual billing takes effect immediately and you will be charged the annual rate. Switching from annual to monthly takes effect at the next renewal date.
How do I update my payment method?
Go to Account Settings → Billing → Update Payment Method. Changes apply to your next billing cycle. If your card is declined, we will email you and retry the charge over the following 7 days before suspending your account.
How do I get a receipt or invoice?
Receipts and invoices are automatically emailed after each successful charge. You can also download all past invoices from Account Settings → Billing → Invoice History. For VAT invoices or custom billing needs, contact [email protected].
I was charged after cancelling. What do I do?
Contact [email protected] as soon as possible, including your account email and the charge date. If confirmed as an error, we will issue a full refund within 5 business days.
What happens to my data if I cancel?
Your workflows and data remain accessible until the end of your billing period. After that, your account moves to the free tier or is deactivated depending on your plan. You can export your data at any time from the dashboard. We retain your data for 30 days after account deactivation before permanently deleting it.
Still have questions?
Our support team typically responds within one business day.
Email [email protected]