Refund Policy

1. Overview

This Refund Policy describes the conditions under which TogoFlow ("we," "our," or "us") may issue refunds for paid subscriptions. By subscribing to a TogoFlow plan, you agree to this policy. This policy is incorporated by reference into our Terms of Service.

2. General Non-Refundable Policy

All subscription fees paid to TogoFlow are non-refundable, including:

• Partial-month or partial-year charges after cancellation
• Unused features or workflow executions within a billing period
• Fees for periods during which you did not actively use the Service
• Charges arising from plan upgrades mid-cycle

Cancelling your subscription stops future renewals but does not entitle you to a refund for the current or any past billing period.

3. Auto-Renewal and Cancellation

Subscriptions renew automatically at the end of each billing period. To avoid being charged for the next period, you must cancel before your renewal date. You can cancel at any time from your account settings.

Upon cancellation, you will retain access to paid features until the end of the current billing period. After that, your account reverts to the free tier or is deactivated.

4. Exceptions — When Refunds May Be Issued

We may issue a refund at our sole discretion in the following limited circumstances:

• Billing errors: You were charged an incorrect amount or charged after cancellation. Report within 14 days of the charge.
• Duplicate charges: The same invoice was charged more than once due to a technical error.
• Extended service outage: A verified outage caused the Service to be substantially unavailable for more than 72 consecutive hours during a paid billing period.
• Statutory rights: Where applicable law (e.g., EU consumer protection regulations, UK Consumer Rights Act) grants you a mandatory right of withdrawal or refund, we will honour those rights.

To request a refund under any of the above exceptions, contact us at [email protected] with your account email, the transaction date, and a brief description of the issue. We will respond within 5 business days.

5. Payment Processors

Payments are processed by Stripe and Flutterwave depending on your region. Refunds, when approved, are returned to the original payment method within 5–10 business days, subject to your bank or card issuer's processing time. We do not issue refunds via bank wire or alternative methods unless the original payment method is no longer available.

We do not store raw card numbers. All payment data is handled by our processors in accordance with PCI-DSS standards.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend or terminate your account pending resolution. We encourage you to reach out to our support team first — most issues can be resolved quickly without involving your financial institution.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or a notice within the Service. Continued use of the Service after changes constitutes acceptance of the updated policy.

8. Contact Us

For refund requests or billing questions, please contact us at [email protected] or visit our contact page. You can also consult our Billing FAQ for quick answers to common questions.